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FAQs

Frequently Asked Questions

Your quick hub for straight answers, sourcing, processing, and policies. Stone-ground flours, unpolished millets, wood-pressed oils; gluten-free & fasting-friendly options. Storage made simple: airtight, cool, dry; refrigerate flours/oils in heat. Batch checks, lab tests, shipping & returns, allergen notes, contact, clear, safe, stress-free.

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Q: What does “stone-ground” flour mean?

Slow milling on stones; less heat, better aroma, fibre, and natural oils.

Q: What does “wood-pressed” (cold-pressed) oil mean?

Seeds/nuts are pressed slowly in a wooden ghani; low heat keeps flavour and nutrients.

Q: What are “unpolished” millets?

Grains kept close to natural bran and micronutrients intact; fuller taste, better satiety.

Q: Are your products additive-free?

Yes. No added colours, flavours, preservatives, or fillers.

Q: Are your spices stronger than regular?

Often yes, stone-ground and sun-dried means more aroma. Start with a little less, and add as per required.

Q: Are products made fresh?

Yes. We mill/press/grind to order. Dispatch may take 2–3 extra days so you get peak freshness.

Q: Do you fortify or bleach flours?

No. We keep labels clean. If we fortify a product in future, it will be clearly mentioned.

Q: Do you offer organic options?

Select lines may be organic (when certified). We show the relevant logo/cert number on that product page.

Q: Tips for soft rotis with millet flours?

Use warm water, rest dough 10–15 minutes, cook on medium heat. Blend flours if needed for pliability.

Q: Which oil for what?

  • Groundnut: everyday tadka/stir-fries
  • Mustard: pungent curries, pickles
  • Sesame: winter cooking, dressings
  • Coconut: South Indian dishes, baking

Q: Do I need to worry about smoke points?

Cook on moderate heat for best taste and nutrition.

Q: How to store flours, grains, spices?

Airtight jars, cool & dry place, away from sunlight. In hot/humid weather, may refrigerate flours/spices.

Q: How to store oils?

Cool, dark cabinet. In very hot weather, refrigeration is fine (oil may thicken, normal).

Q: Shelf life?

Best when fresh. Check the pack’s best-by. Stone-ground flours and wood-pressed oils are happiest when used sooner.

Q: Are your millets/flours gluten-free?

Millets like jowar, bajra, ragi and flours like buckwheat, amaranth, water-chestnut, maize are naturally gluten-free. If you have celiac/severe allergy, consult your doctor.

Q: Are these suitable for diabetic/low-GI diets?

Many millets and barley are higher in fibre and may have a lower GI than refined grains. For medical advice, please consult your doctor.

Q: Are your products vegan?

Most staples (grains, flours, oils, spices) are inherently plant-based.

Q: Allergen notes?

Some items (e.g., sesame, groundnut) are allergens. We minimise cross-contact but it cannot be guaranteed zero-risk.

Q: Do you work with NGOs and FPOs?

Yes. We collaborate with NGO partners and FPOs that support marginal and indigenous producer groups with training and organisation.

Q: How does my purchase help?

We commit to fair, predictable buying; partners support training (hygiene, grading, moisture). More value stays at source; you get clean, dependable staples.

Q: What makes you different?

Indigenous sourcing, traditional low-heat processing, clean labels, small batches, and everyday practicality.

Q: Where do you ship?

Pan-India. Delivery time depends on your pin code. Tracking is shared after dispatch.

Q: Dispatch time?

Because we process fresh, add 2–3 days before dispatch for many oils/flours/spices.

Q: Damages or leaks, what to do?

Click photos and contact us within 24 hours. We’ll assist with replacement/refund as per policy.

Q: Subscriptions or repeat orders?

Planned. Meanwhile, you can order in monthly packs or write to us for a custom schedule.

Q: How do I start with millets at home?

Pick one millet per week (e.g., jowar), learn two dishes (roti + upma), repeat. Keep flavours familiar; build slowly.

Q: Why do batches look/taste slightly different?

Small-batch, seasonal foods vary naturally; quality standards remain consistent.

Q: Can I mix millets with other flours?

Absolutely. Many kitchens use ~70% millet + ~30% another flour for softer, pliable rotis.

Q: Simple ways to boost flavour?

Toast spices properly, use a good finishing oil (mustard/sesame/coconut), add lemon/fresh herbs.

Q: Festival/fasting basics?

Popular: buckwheat (kuttu), amaranth (rajgira), water-chestnut (singhada) flours; sesame/coconut oil. Follow your family’s dietary rules.

Q: Any storage must-dos in summer?

Refrigerate flours and ground spices, keep oils in a cool, dark cabinet, and buy smaller packs more often.

Q: How can I reach you?

Email contact.springscientific@gmail.com

Q: Want to partner or supply?

If you’re an NGO/FPO or producer group aligned with clean, traditional processing, write to contact.springscientific@gmail.com with details.